The interface between citizen and government is changing. It is going high gloss, well engineered, aesthetic — the government is getting a private sector skin.  TurboTax and MVD Express turn governmental functions into consumer experiences. It should be no surprise that using TurboTax is more efficient than filing a 1040 Tax Form with a black pen, and sending it off in a letter carried by a pigeon. Looking at the 1040 Form (purely for research purposes), it is difficult, c